Free Delivery on all orders over £35*

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Terms & Conditions

The Art Trading Company is the trading name of Platform Gallery Limited, which is a company registered in England and Wales whose registered office is at 1 The Walnuts, Beccles, Suffolk NR34 7EL. The Company number is 7428654 and VAT registration number is 122 7479 15.

The following terms and conditions will apply between you and The Art Trading Company online and do not affect your statutory rights. Your continued use of this website constitutes acceptance of these terms and conditions. The Art Trading Company reserves the right to change these terms and conditions at any time and whilst we will try to notify visitors to the site of the changes, you are advised to review them on a regular basis to ensure you are aware of the latest version. Notwithstanding this, you will be bound by any changes regardless of whether you had visited the page to review the latest updates or not.

Content

We make every effort to keep this site up to date, but cannot guarantee its accuracy. All contents on this site is the property of The Art Trading Company and may not be used, transmitted or reproduced without the prior written permission of The Art Trading Company.

Registration

When registering as a customer you must ensure that all the information you provide is true and accurate and as complete as possible. You agree not to use a false name or register as someone else without that person’s prior knowledge and permission.

Privacy

All personal information provided by you to The Art Trading Company is treated in the strictest confidence and will only be used in order to process an order, to advise you of any special offers or new products that we think may be of interest to you and for statistical purposes.

Personal information includes name, address, email address, telephone number and credit card details. Such information is stored on secure servers, and details such as credit card, name and address are encrypted using SSL (Secure Socket Layering), the industry standard for encryption. Credit card details are not stored permanently.

Any personal information collected will be done in accordance with the Data Protection Act. We will not share your information with any third party.

Orders

We will send you an order acknowledgement email detailing the products you have ordered. 
 If your item is not in stock, we will contact you to advise you of the situation. The remainder of your order will be sent to you and we will forward the out of stock item when it arrives. Should you not wish this to happen you may cancel this part of your order and the cost of said products will be reimbursed to you.

Orders will be charged to your method of payment on completion of your order online. All credit and charge-card payments are subject to checks and authorisation by the card issuer; if the issuer does not authorise payment, your order will be cancelled and you will be notified accordingly.


We accept the following credit and debit cards as payment: Visa, MasterCard, Switch, Maestro, and Solo. We do not currently accept American Express.

We will send an email to the address you provided on registration (as may be updated) when your order has been dispatched, including any information on how to track your order.

The Art Trading Company does not accept any liability for failure or delay in delivering goods or for any damage or defect to goods, in each case, that is caused by any event or circumstance beyond its reasonable control.

Description of Products

We take every care to ensure all description and details of products that appear on our website are correct. Please note that product colours should be treated as an indication and may be different from that shown due to variation caused by your computer screen or device, and that any colour swatches provided are supplied as a guide only.

Delivery Charges

 

UK Mainland, Scottish Highlands and Islands and N. Ireland

Delivery is free if your order totals £35 or more and provided it weighs less than 2kg.

For orders under £35 or weigh more than 2kg the delivery charge is £3.95.

At present we do not deliver outside the UK.

Returns

We hope you are pleased with your purchases from The Art Trading Company – we work hard to ensure this is the case!

If, however, the item arrives faulty or damaged or is the wrong product please notify us within 7 days of receipt and we will organise a replacement or give a refund, including cost of delivery and arrange with you for the return of the faulty/damaged item(s).

If you change your mind about an item we will issue a full refund, including the cost of delivery, once the goods have been returned. You will need to email us within 14 days from the day following delivery of your goods at thearttradingco@btinternet.com or telephone 01986 897939. You will be given a Returns Number, which you should mark clearly on the package. Under the Consumer Contracts Regulations, however, you will need to pay for the cost of returning cancelled goods Remember, when returning items by Royal Mail, you should obtain a free Certificate of Posting from a Post Office as proof of sending. You can also use ‘Signed For’ delivery, which offers insurance cover.

Please allow 14 days from the date returned goods are received for a refund to be processed.

You can also return your products in person to our shop at 55 Earsham Street, Bungay, Suffolk NR35 1AF.  Please ensure you bring with you the original delivery note, which you will find inside the package with your products. For security purposes, we will also ask for some form of identification.

We respectfully ask that you take reasonable care of the product(s) to be returned and do not use them. Products returned damaged or that appear to have been used will invalidate the right to a refund. This does not affect your statutory rights.

Promotional Codes

Promotional Codes are valid only with new orders placed online and for a limited period of time according to the expiry date displayed. Only one Promotional Code may be used per order, and they are not valid in conjunction with any other promotion or on sale or discounted items. The Art Trading Company reserves the right to refuse orders if it deems a Promotional Code is invalid. For returns of items purchased using a Promotional Code, refunds will be given for the price paid after the discount is applied. Promotional Code discounts will not apply to replacement items; instead, if the offer is still valid, you should place a new order using the original Promotional Code.

Cookies

The Art Trading Company uses Cookies to create your account, to analyse the use of the website and to enable us to improve the way we provide our services to you. The Cookies used do not collect any directly personal information such as your name, address, email address, or any other contact details. Please note that if you disable Cookies on our website, this may restrict your ability to make full use of our services.

Copyright

All content on The Art Trading Company website www.thearttradingcompany.co.uk are the intellectual property of Platform Gallery Limited. These include text, graphics, software compilations, source code and all images. The copy of such material is strictly forbidden unless agreed to in writing.

Contact

To contact us, please email us at thearttradingco@btinternet.com or telephone on 01986 897939.