Free Delivery on all orders over £35*

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Delivery & Returns

Delivery Charges

UK Mainland, Scottish Highlands and Islands and N. Ireland

Delivery is free if your order totals £35 or more and provided it weighs less than 2kg.  Parcels are delivered via Royal Mail (1st class when weighing less than 1kg, 2nd class mail for parcels over 2kg) or courier. 

For orders under £35 or weigh more than 2kg the delivery charge is £3.95.

At present we do not deliver outside the UK.

Returns

We hope you are pleased with your purchases from The Art Trading Company – we work hard to ensure this is the case!

If, however, the item arrives faulty or damaged or is the wrong product please notify us within 7 days of receipt and we will organise a replacement or give a refund, including cost of delivery and arrange with you for the return of the faulty/damaged item(s).

If you change your mind about an item we will issue a full refund, including the cost of delivery, once the goods have been returned. You will need to email us within 14 days from the day following delivery of your goods at salesarttradingco@btinternet.com or telephone 01986 897939. You will be given a Returns Number, which you should mark clearly on the package. Under the Consumer Contracts Regulations, however, you will need to pay for the cost of returning cancelled goods Remember, when returning items by Royal Mail, you should obtain a free Certificate of Posting from a Post Office as proof of sending. You can also use ‘Signed For’ delivery, which offers insurance cover.

Please allow 14 days from the date returned goods are received for a refund to be processed.

You can also return your products in person to our shop at 55 Earsham Street, Bungay, Suffolk NR35 1AF. Please ensure you bring with you the original delivery note, which you will find inside the package with your products. For security purposes, we will also ask for some form of identification.

We respectfully ask that you take reasonable care of the product(s) to be returned and do not use them. Products returned damaged or that appear to have been used will invalidate the right to a refund. This does not affect your statutory rights.